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Refund Policy

Refund Policy - the basics

Last Updated: 11/24/2024

At Angelic Gate, we strive to ensure your satisfaction with every purchase. However, due to the nature of our products, most items are non-refundable unless they arrive damaged or defective. Please read our refund policy carefully to understand your rights under California state law and our terms.

1. Non-Refundable Items

1.1 Most items sold on Angelic Gate are non-refundable. This includes:

  • Digital downloads.

  • Spiritual resources and personalized items.

  • Opened or used products.

2. Refund Eligibility

Refunds are only offered in the following situations:

  • The item arrives damaged during shipping.

  • The item is defective or does not match the description provided on our website.

To qualify for a refund:

  • You must notify us within 7 days of receiving the item.

  • Proof of damage (e.g., photos) or defect must be submitted.

3. Refund Process

3.1 How to Request a Refund:

  • Contact us at info@angelicgate.com within 7 days of delivery with the following details:

    • Order number.

    • Description of the issue.

    • Photos of the damaged or defective item.

3.2 Approval and Processing:

  • Once your refund request is approved, we will process the refund to your original payment method.

  • Refunds typically take 5-10 business days to appear in your account, depending on your payment provider.

4. Exchanges

We do not offer exchanges. However, if you receive a damaged or defective item, we may offer a replacement at our discretion.

5. Shipping Costs

  • Refunds include the cost of the item and applicable taxes.

  • Shipping fees are non-refundable, except in cases where the item was damaged or defective.

6. California State Law Compliance

In compliance with California state law:

  • Customers are entitled to a refund or exchange if the item is defective, damaged, or not as described.

  • Non-refundable items are clearly identified at the time of purchase.

7. Contact Us

If you have questions about this policy or need assistance with a refund request, please reach out to us at:
Email: info@angelicgate.com
 

We appreciate your understanding and support of Angelic Gate. Our goal is to provide high-quality products and ensure your experience is as smooth as possible.

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